Vital Family Dental Care

Hands down, the worse dentist I have been to. From the rude receptionist to the absolutely filthy waiting area. The place is so run down, it needs a good clean! The rooms are grubby and everything is old. I've been here 3 times and each time the check in computer was covered in grubby finger prints, nothing been wiped, the chairs are all sticky and ripped, it's just disgusting! You should be ashamed of yourselves! The rooms themselves, well I wasn't able to spit down the sink as there is no running water, instead had to spit into another cup! Awful! Managed to get myself registered to another dentist luckily, never will I ever go back here!

I had a routine filling which was performed so ham-fistedly I was left with significant pain, damage to an adjacent tooth, a severe infection in the filled tooth which needed pulling and a subsequent infection in the damaged adjacent tooth. Worst dentist I've ever used. It is something of a relief to be struck off their books for apparently not responding to alleged emails that I never actually received.

Amazing dental practise with great service. The receptionists are outstandingly professional, polite and helpful. I have been a patient here for years with nothing but positive experiences.

I am just about the worst patient. I moved to Dorset from Sussex and couldn't get an NHS dentist anywhere. My daughter found this practice which took on NHS patients BUT needed a check up and any initial work done privately and once that is done go on NHS plan. Having avoided dentist for years needed 3 fillings and a Crown. My wife had none. The guy doing mine was super sensitive to the anxiety and my daughter had similar experience with another dentist so far really happy and recommending to family and friends.

The receptionist is simply beyond rude. Unfortunately, I believe she is also the practice manager, which I assume is why my concerns have not been replied to.  Her manor is vile and the 'policy' she quotes is far more important to the practice than patient care.  She acts as though they are doing us a favour in providing (basic, mediocre) NHS care.  The practice appears to prioritize financial gain over all else, there is no care or compassion shown. The surgery itself is shabby and poorly maintained, with a musty-smelling waiting room. The car park is tiny and difficult to park in unless you have a hot hatch. My advice is to avoid it at all costs!

I felt very taken advantage of. I booked an emergency appointment was quoted £75 by the receptionist that quite quickly went up to £200 as an extraction was needed. Said that they couldn't do my procedure under the NHS as they were full. Ok that was fine, needs must I thought, just needed my pain gone. I was then numbed up and asked to sit back in the waiting room where I querried the price increase. The receptionist called over I assume the manager? And she then told me actually the price has now gone up to £255 if I didn't pay now I couldn't have the extraction.....I said this was a heck of a jump from the original £75 then £200 now £255 I had no choice she basically said ok you can leave eithout anything being done....i thiught this was disgusting seeing as though I was numb already. I asked how long it will be, she said if you make payment I'll check.....really feel my pain was used to make a quick buck. Disgusting practice to, Inside was very tatty and dirty, the dentists uniform was covered in spray from the last patient, chairs, flooring walls etc all tatty, torn and crumbling. I've luckily now have found a fab new dentist locally who have advised I need nowhere near the £1000 work that vital told me I'd need. Please avoid this place only interested in money in my opinion and the manager was extremely rude and forceful. The way I was treated was appalling.

What an amazing service! I lost part of a tooth on Sunday and I was unable to telephone for an appointment until 11am on Monday. By 12.30 on the same day, I was back home with a beautiful repair carried out by a new dentist at the surgery, the lovely Mr Mayaci! Thank you for a wonderful job!