Smile Dental Care - Plymouth

I was treated by Osian Rogers who performed my treatment with a very friendly and professional manner. He fully explained the procedure and made me feel very relaxed and reassured. Must admit he was the best dentist I've ever had. Fully recommended. Well done Smile.

After being sent a email to book an appointment which I was told they didn't do but hay . I've been trying to book an appointment for a check up leving messages and no one calls back . On a separate issue my son and Daughter was struck off because they had not had an appointment in sometime . My wife kept going in to the practice and was told that they will send a message when to book an appointment gess what no messages. So she went in after a couple of months and was told the same . She had an appointment about 6 months later and then was told that they where stuck off the list . The practice Denied that they said they would get a message and that they don't do that . But I got a message to book ???. After doing some research you can't be struck off with being notified in writing and give the chance to book an appointment. This is not acceptable it look like they are trying to get all NHS of the books????.

Excellent, was on time with appointments, all staff very friendly and accommodating with bookings too. Our dentist Chien was thorough, gave good advice as was the dental assistant very friendly.

I've been at this dentist for 47 years as a NHS patient. This has proved challenging over recent years as a check up was no longer available to NHS patients. Each time I visited which was only available when work on my teeth was required I asked for a checkup and was repeatedly told it wasn't available. Last week I phoned as I had a cracked tooth. The receptionist told me I was no longer on their books as I hadn't visited for just over 2 years. She said they had recently changed their policy on NHS patients and check ups were now available and as I hadn't booked they've taken me off their books. What happened to the dentists that used to communicate with the patient and send an appointment or even tell you the policy had changed, the cynic in me wonders if this is their way of getting rid of their NHS patients. The receptionist also told me they were not taking any new clients, she wasn't interested that I had a cracked tooth, just wanted to tell me I was no longer on their books and no right of appeal. I see other comments on the receptionist, I'm not sure if this was the same one but she's really doing a terrible job of representing the dentist, I wonder if the dentists realise what is being said to their clients?

Went yesterday for a checkup. After reading some bad reviews I was a bit wary, but there was no need to be. The ladies on reception were very polite and friendly, and I had a lovely conversation with one of them whilst waiting for my appointment. Overall a very pleasant, relaxing experience which is what you need in a dental surgery.

I had a root canal filling the dentist osian Rogers was absolutely brilliant explained everything he was doing. Highly recommend best dentist I've ever had.

Smile milehouse dental-surgery. Yet another cancelled appointment for partner. This dental practice is so far removed from how it used to be. You manage to book after endlessly trying to get through for days / weeks eventually book an appointment although the wait for this appointment is weeks and weeks away then on the day it is cancelled so the process starts again, and again it is cancelled so you are already looking at months and months wait. It’s poor to think we are in a situation with having a bad dental practice is better than none at all. What has it come to ! Once a reputable Dental surgery now sadly appalling.