Mount Wise Dental Practice

I have given one star because I had to. I went in for a procedure then I contacted them for a check up, which then they said i didn't need to come back yet and they would contact me when I need to come back. Which then I proceeded to tell them that I moved and I gave them my new address. Fast forward a few months later and I tried to book in a appointment due to having an abscess but they said I was no longer on the list due to them saying they sent me a letter and I didn't respond. I asked them what address they sent it to. They sent it to an address which I hadn't lived in since I was a kid, even though I changed it and had the proof I changed it. So I lost my NHS dentist so their staff not being able to do their job

Maria on desk was a ray of sunshine. Pleasant experience overall and very efficient. The whole team was professional and wonderful to be served by.

Had my first appointment with Mount Wise Dental surgery today. Friendly and professional receptionists,the treatment I wanted was expensive,but was advised by the dentist this was probably not the way to go,and advised me of a treatment which was much cheaper but better for me. He was honest and he was easy to talk to,and I respect his opinion. I will go ahead with his advice knowing I was not being taken advantage of. I would recommend this practice,for their professional and honest practices.

Since early part of last year I have ask reception for an appointment for my son on my last two hygienist appointments and was told the first time my sons 18 I can't make them for him.The second time I asked I was told they are seeing people from 2020 first. Last month I called the dentist for reception to tell me they have been told not to book anymore check up appointments for nhs and the last time they saw my son was in 2021and they tried calling me twice in 2022 for my son which I did not get any calls or messages i even checked my voices calls as i never delete any voices mails. I have been going to this dentist for 13 years and never missed a call or appointment. The reception women was very rude speaking to me and even my son could hear how she was speaking to me and commented how rude she was towards me. Lisa the dentist is lovely and good at her job it's just reception staff lets this dentist down. Hence why the 2 star.

Very knowledgeable and made me feel at ease and no pain.dont panic

Tried several times to get an appointment as an NHS patient registered with Mount Wise but just kept being told they were still working their way through a backlog from about 2020. Then I got a letter out of the blue saying they're chucking out all NHS patients and going private only!! The letter had a whole host of information about how to pay their private fees for an appointment, but basically if you can't afford this then tough luck and sod off. I've been waiting 2 years for an appointment and now this? Disgusting.

Best dentist I've ever seen A+++! I had an emergency while I was on holiday in England. Dr Lisa fit me into her day on extremely short notice. She explained my options clearly, gave me excellent advice, and was gentle to boot! I had no pain during or after, and everything was very reasonably priced. Shame I can't find a dentist like her back home.