Quay Dental Care

Very friendly helpful receptionist, made us feel at ease. Deserves a promotion. Also friendly hygienist did a thorough job.

My daughter has been experiencing dental issues which Andrew had put on file as needing three monthly appointments and this was not to be altered or deleted. She has had every appointment cancelled since before Christmas. She made an appointment last Thursday for today at 2pm as her day off and the receptionist hung up on me this morning when I said the appointment was not to be cancelled as Andrew stated. The appointment is with a dental therapist who isn’t prepared to wait and do his job just so he can have the afternoon off.

booked in for a checkup, told them I want to see a dentist, NOT A HYGIENIST ? got a call to say i'd a checkup and hygienist, they tried to add an extra ,,, ie £70 hygienist, I said no I just want a full checkup, went to my appointment, and there was a hygienist to check my teeth, I told then I wanted them checked by a fully qualified dentist, they said i was being aggressive for just telling them what I'd asked for, I walked out and am putting a complaint in.

Edited to add: Dental appointments have now been cancelled and was told theyd call to re arrange. Its been a month. Im in pain and thought i was finally getting help. They haven't answered email or phone. I was so anxious and scared but Andrew made me feel at ease. I cried realising everything that is wrong with my teeth however Andrew reassured me and gave me a positive outlook on the situation so I left feeling so much better. Actually looking forward to future appointments now after being dental phobic for 14 years!

Used to be great, but have been going downhill for a while, sadly. I have been a private patient here for half of my life, so I do not write this review lightly. The staff are friendly enough and their work good, but appointments are constantly being cancelled (both private and NHS). This has been the case for many years now. Keeping a hygienist also seems to be an issue for them and the root of the majority of my complaints. If you like to have regular cleans and dont like having your appointments regularly dropped, I cannot recommend this surgery. Edit: My childs NHS appointment has just been cancelled for the 4th time in a row. The dentist they were due to see has been ill on the day the last three times, and we were informed just hours before the appointment. For context, these appointments were just weeks apart.

Wonderful team to support all my needs and concerns. My treatment has been first class and would highly recommend if you need a local dentist with first rate service.

Had my first appointment today and I was made to feel so welcome. The two receptionists were so helpful and friendly. Andrew my dentist was also very welcoming, thorough and informative. So far so good 👍