Shirebrook Dentalcare

After being with Paul Moore for over 35 years he has now retired. Jill the receptionist thinks it's her practice! She's argumentative and basically nasty and unprofessional. I think she needs to go on a customer relations course as she has really bad attitude! Suppose if I was family/friends I would have got in no problem!!!

Paul Moore is simply the best dentist. He is knowledgeable, understanding and works diligently and quick. You really feel confident in him.

I would like to thank the staff at this dental practice for the excellent service I receive. Mr Walker the dentist is so gentle and caring. All the staff are welcoming especially Becky the hygienist who takes so much care helping me to keep my teeth clean and gives me tip top advice on how to look after them.

If I could give a 0 I would. Don't really leave bad reviews. But I'd avoid this place if you want all of your appointments cancelled for them to then to take you off their registration. Without telling you I might add. Before Covid 80% of my appointments were cancelled then it was emergency only for years. How was I supposed to book one? Not only this but they did the same to my brother, in 2021 who was left with a gum infection and had to have 4 of his teeth removed because they told him he didn't sign the Covid forms which he waited for that never came. They definitely don't care. I still have the cancellation letters and texts they sent. Harder to get into than area 51. Really hope they don't do the same to my disabled mother. I might add also, the dentists themselves are fine. Except for the one that poked my gums when the veins were showing to ask if it hurt. That was years ago though and she was a student dentist.

We had to go abroad for a funeral, so when we received the message the day before the original appointment coming up we called them straight away to not waste their time and told them that we need to move the appointment. We were told that it is done, and when I asked for a message about telling me the date of my new appointment, I was told that I would receive the same reminder I did the first time. With the situation being as it was, I was happy this was the case. I ended up not receiving the message, and I called them asking for the date of the appointment and I was told that it was overdue and I am no longer a patient at their surgery. When explaining the situation in person, the owner of the surgery, P Moore came out and told the receptionists to call the police and when I explained the situation to him he was very rude and told me to get out, and that not remembering the appointment date was my fault even though I was assured that I would be reminded.

Mr Walker is absolutely fantastic, as is Becky the hygienist. I'm so so nervous. They are always so patient and understanding. However I do dread ringing and entering the practice. Receptionist definately needs some customer service skills.

I've only been with this practice for about a year since moving to the area but have required some extensive treatment during this period. The treatment I have received has been first class every time. A highly professional service. What's more it's nice to be told what the problem is, what has caused it and given options for treatment and advice for prevention. If I'm completely honest I didn't think much of my dentists bedside manner when I first visited as I thought it to be strick. Infact, as a result im not such a big baby during treatment and I no longer get anxious before or during my visit. I recommend this practice to a friend a few months back and he too has nothing but praise for them. OUTSTANDING. PROFESSIONAL. HIGHLY RECOMMENDED.