Roby Road Dental Practice

Since Mr Collins left this has been poorly managed. He was amazing. The current staff are rude and uncooperative. No consideration for patients. My wife was ill before an appointment and gave them plenty of notice but they still wanted to charge a fee for cancelling appointment. This was after we had spent a lot of money at the practice. My wife subsequently paid many more hundreds of pounds for work that was not adequate and they now want to charge for their poor work as she is experiencing tooth pain. Steer clear.

Had a tooth extracted about a month ago by Sarah. So quick and easy.thanks so much.

This is the best practice I have been to. The dentists are all so lovely, and the reception team is so helpful, and nothing is too much.

After seeing Dentist Mathew Ames and his dental nurse Hannah, feel so much more confident with my teeth. The Composite Bonding made a big difference to how I felt and looked. He was very particular in his work and made sure he told me every step what he was doing, he made me feel so at ease. absolutely Brilliant Dentist.

My old dentist was recently taken over by a different company. I was entirely unaware of this until I needed their services, called them, and was told that this new company had no record of me and I would therefore have to register as a new patient. The only problem being, due to Covid-19, they aren't taking on any 'new' clients at the moment. I asked if they were able to give me any kind of appointment, and rudely told that no, I would simply have to wait. I had been with this dentist my entire life. Needless to say, I no longer wish to use this dentist. Roby Road Dental Practice is much closer to where I live now, and it's also the Dentist my wife goes to. She has highly recommended them to me in the past, so I gave them a call. Though they are under the same restrictions as everyone else, and unable to currently accept new clients, the receptionist that I spoke to was polite, offered me some advice over the phone, and she came across as genuinely caring. The whole experience with them was in stark contrast to the dentist I used to be registered with. I will be registering with this dentist as soon as they are taking on new clients again.

Mr Collins is my dentist, and has been since Mrs Chambers retired. Without doubt, Mr Collins, (and before him Mrs Chambers), are the reason why, in my 57th year, I still have all my teeth. It takes a huge amount of trust to allow somebody to use a high-speed drill in your mouth, and to know without not even a single doubt, that what they do won't hurt or cause you pain, but above all help you to keep all your teeth, for possibly the rest of your life. Good dentists are out there and you will find them if you do your homework. But brilliant, ethical and genuinely committed dentists are rare and hard to come by. I don't often leave reviews, but for Mr Collins, you have totally earned this. Thank you so much for being a brilliant dentist.

Really disappointed with the staff at this practice. The reception team need training for sure on how to handle patients and treat fairly with respect. I have been attending this practice for years, and really appreciate the dentist Mr Ames who has been great carrying out works for me. However, the front end reception team let this practice down. They demand money from you before actually seeing the dentist, and are quite frankly rude and inconsiderate. I just wanted to see my dentist and pay the appropriate fees as I always do, but they refused; which lead me asking to speak to practice manager. Who didn't attend. I have now cancelled my membership at this practice. And my advice is for the reception team to treat patients with respect and understand the situation before demanding and setting law down. They also try to charge me £40 cancellation fee when 3 days prior the dentist cancelled on me. And I was informed this was waived. Overall, if in these situations I would recommend the reception team take a step back and listen to the patient first and even ask to speak in a different room away from other patients. The girls there tried to twist on me saying I was aggressive when wasn't the case and felt this was being thrown at me when challenged on the situation. Cameras are in reception and I suggest the practice manager review in order to educate their team. Won't be using this practice ever again. Shocking service.