JDRM Hinckley Dental Care, Part of Damira Dental Studios

Recently went for a tooth extraction and they were incredible. The receptionist where so kind and when I went to get the actual procedure the dentist was lovely. I was very nervous and nearly has a panic attack but the nurse held my hand straight away and helped me through it. The dentist was incredibly understanding and kind. The first time i have felt comfortable at a dentist appointment. Thank you so much

Had a diamond cleaning with the hygenist (30 minutes) which is the standard ultrasonic and then something called Airflow. Was very good and could see and feel the difference. I also had my 6 month checkup and was delayed by 20 minutes because of technical issues (internet) but not the clinics fault and wasn't a big issue for me. Have my next checkup in 9 months and booked another cleaning at the same time so it must be good.

Always great service on arrival by reception staff. Fully informed about any treatment needed, Recently needed an extraction, a painless numbing injection, and straightforward removal. Kept informed by my dentist Joe at every stage of the procedure. Highly recommended dental practice

Due to a new system being introduced asking patients to carry out the health information questionnaire again makes me question how safe my information was and is. Staff were polite, however my dentist is leaving and I was not aware of this until the end of my appointment with no indication of who I was going to be seen by in the future until I went to book my next appointment.

The only comment I’d like to make is nothing to do with treatment which was very thorough by Viktoria. I have mentioned it before but what is needed is either coat hooks or a hat stand in the waiting area, especially for the winter. There is nowhere for top coats, umbrellas e.g.

I had a very disappointing experience with this dental practice. I had recently registered and was on my way to my first appointment when I got stuck in unexpected motorway traffic, which meant I was going to be about 30 minutes late., I informed the practice10 minutes after my timeslot as where I was stuck on the motorway had no service so I called them as soon as I could but instead of showing any understanding, I was told that I was no longer registered with them and would have to find another dentist. (In a rude manner) This was particularly frustrating because the practice had called me multiple times in the weeks leading up to the appointment offering alternative slots due to cancellations, so it clearly wasn’t an issue of availability or accommodating schedule changes. To be effectively removed as a patient over a single unavoidable delay feels extremely unreasonable and lacking in basic understanding. Life happens, and sometimes delays are unavoidable—especially on the motorway. I would have expected a healthcare provider to show a bit more flexibility and empathy rather than immediately removing a patient from their list. Unfortunately, this experience left me feeling like patients are treated as disposable rather than valued. Which is also seen in many other negative reviews

Today I had to have a filling. I saw Joseph and his team (inc reception). I am Autistic but the care and compassion was incredible. They were all so calming and understanding and got me through. Thank you all - I am so grateful for your kindness! 😃