David Neal Dental - Hastings

My daughter had an appointment to have a tooth extraction. She is absolutely petrified of the dentist for some unknown reason. But the dentist himself was brilliant. Gave her time and talked her through each process without being pushy. Even when she got very upset. The nurse/assistant was also amazing. Holding her hand and reassuring her thr whole way through. It made hers and my experience much more manageable. She even felt happy last night knowing it was gone and it wasn't as traumatic as she thought it was going to be. So many thanks. This saved an onward referral of being sedated and having to go elsewhere. Which in my eyes is a massive achievement on their behalf.

Brilliant, caring supporting spoke clearly, just brilliant staff all round including reception, and the people in the room who saw me. Can't thank them all enough for how much they've helped me. Especially given my fears of going in the first place, comforting, just ace. They need to be given more credit for how wonderful they all are

would like to say a big thank you to the whole team, and especially to Jonathan. A problem with my tooth happened just before our holiday, which is already a stressful situation – especially when it happens only a couple of weeks before travelling. Both the reception staff and Jonathan were incredibly kind and helpful. I know how busy the practice is, but they still managed to find me an appointment, which honestly saved my holiday. I’m very grateful for their help. Jonathan did an excellent job and was very understanding throughout the whole appointment. Thank you again to the whole team – it is very much appreciated.

I couldn't fault my latest visit to the practice. The reception staff were friendly and helpful and I was seen right on time. Jonathan has a very pleasant manner and is very thorough and efficient. He engages with you as a person and takes the time to talk about managing things going forward. He has sorted out my gum problems for which I am very grateful. I have to say that previous visits were not always so smooth but I think this was because of an enormous work load at the time. However, now I can't speak highly enough of the practice. Well done to all concerned. 😊

Michelle is a lovely person and a fantastic hygienist. She always does a brilliant job making my teeth sparkle and making sure I feel comfortable and welcome when I visit.

Glad I made the change of dentists. From the reception with 3 friendly assistants, who print out a timetable of appointments, to the professionalism of the dentist. The fillings must be a modern magic mix, done painlessly and quickly!

I had an appointment booked today for 2:35pm and wasn’t seen until 3:00pm. What was most disappointing was that there wasn’t even an apology for the delay. When I arrived, one of the reception staff greeted me with "yeah?" rather than a simple "hello, how can I help you?" I initially let this go, but during my 30-minute wait I could clearly see stressed staff at reception and witnessed the dentist speaking to them in a patronising manner. Unfortunately, the reception desk is in full view of patients, so everything can be seen by waiting patients. I understand that dental practices can be busy, but that doesn’t excuse a lack of professionalism. I’ve found this particular dentist rude in the past but previously put it down to him being under pressure. When I was finally seen, there was again no apology for the delay. I placed my coat on a chair while I was seeing the hygienist, and the dentist moved it. I politely asked if he could leave it where it was, but he ignored my request and responded by saying, "It’s clean, we are not disgusting." I never implied otherwise and made that clear. I told him that I found his behaviour rude and that I’d experienced this before and whether he dealt with his private patients in this manner. I became so uncomfortable that I decided to leave. Rather than trying to resolve the situation, he sarcastically said, "Don’t forget your coat." I left feeling upset and extremely disappointed. The overall atmosphere was unprofessional, the staff appeared unhappy, and the way I was treated was unacceptable.