The Hopton Dental Practice

I'm a mid 60's baby so all visits to the school dentist were terrifying. I also had to have a plate to straighten my teeth. I'm now 60 and have suffered with my anxiety of dentists for all that time. I registered with Hopton when I had a problem with my wisdom tooth. I saw Mark and was immediately put at ease. I had to have an emergency appointment today for a long ignored tooth problem that turned into a huge abscess. Today was the first time I felt at ease, even singing along to Ant Music on the radio while I numbed up. Mark is wonderful. I never thought I'd get over this phobia and although I'm not happy about having to go to the dentist, this Practice is amazing. All the staff are lovely and Receptionists deserve medals (I was a GP Receptionist, so all power to your elbows girls!)

I joined this dentist recently and the staff have been very friendly and helpful. Ollie and Charlotte carried out my dental work, Ollie was great at explaining what I needed done and my options. Charlotte was very good at being reassuring throughout my appointments. I just had Susan as a hygienist, who was also kind and reassuring about my dental health. No longer anxious before dentist appointments since attending this one, thank you.

A truly awful and traumatising experience... avoid at all costs. Even if this is the last practice accepting NHS patients, I would urge you to look elsewhere. My appointment with the male dentist was a catalogue of errors and disregard for patient care. I have a documented metal allergy, which I noted on my forms, yet he proceeded to use a metal filling. The entire procedure was agonising. Despite two injections, my tooth was not numb, and I felt the searing heat of the drill. When I tried to stop the procedure to explain I was in pain, the nurse argued with me and insisted the tooth was numb. Consequently, I had to endure another appointment to have the metal filling drilled out, which was once again performed without effective numbing. To make matters worse, one of the two fillings I received fell out just a week later, and I have been left with persistent pain. The practice has refused my request to see a different dentist to correct these mistakes, insisting I must see the same dentist for a third time. Their refusal to take responsibility and the painful, negligent treatment I received has been deeply distressing. It seems my experience isn't an isolated incident; after sharing what happened, I've discovered two other individuals who had almost identical issues with the very same dentist here.

My husband & I had our first communication with this practice. Spoke with a very helpful receptionist (Allison) she advised we would receive a call back from her this afternoon. She did call us as advised & was a pleasure to deal with - very impressed with the service received.

I have only been with this practice since moving into the area 5 years ago. Mark is excellent. Always friendly, reassuring, efficient and listens to any concerns. From the lovely receptionist to the nurses, they are always polite and friendly. I have always received a response back promptly to messages. I am really happy with their services. And in this difficult times, I always feel safe, and am very grateful for their hard work and commitment to their clients. Thank you.

Not even worth a one star missed appointment by 4 minutes and now they are expecting me to re register 🤣 I’ll else where keep your bad reviews, learn to look after your patients

Absolutely shocking, service. After being told that the two fillings I had put on one after the other ps by your dentists..had become inflamed and I would either need root canal or extraction, I opted for extraction, in which told there is a 2 month waiting list so go private. I'm ashamed to say that I cried not because of affording it but your staff are shocking and because I still have to work and like them aswell still have a day to day to life. It is so painful but am waiting for the private dentist to call.... they allowed me to walk off no antibiotics, not being able to eat, and to be in severe pain 😢 as far as they were concerned for 2 months.. disgusting wow