Colosseum Dental UK Head Office

Tried to book an appointment on 3 occasions over 3 different days via telephone. Each time gave up after 15 or more minutes, eventually travelled to the practice (Snodland Kent) to book in person - took 4 minutes as there was one person in front of me. Today I had to book an apponitment - same issue, gave up after 20 minutes on the phone with no one answering - am now travelling AGAIN to the practice to book an appointment in person - why do they have a telephone???????

This was my very first time at this dentist and I will never return! I had an appointment booked for 16:50-17:00 - unfortunately due to lack of parking in buntingford I was running 4 minutes late. When I entered I wasn’t greeted by the receptionist and was told to sit down after letting her know who the appointment was for. The nurse then comes out 1 minute later to tell her to cancel the appointment as everything had been packed away. The receptionist then proceeded to tell me I was late for a 5 minute appointment as it is 16:55 which I completely understand (I did however expect maybe a 5-10 minute grace period like GP surgery’s) however this is booked for a 10 minute slot which I stated and she insisted it was only a 5 minute slot. The dentist then come outside to tell me the appointment only takes 5 minutes despite being booked for 10 and everything has been washed and sterilised… I was 4 minutes late so I would like to know how well this is being done in 4 minutes. Overall - rude staff, could have dealt with the situation A LOT better. Quite clearly don’t care for NHS child customers as they aren’t paying

Had a Hygienist do a clean did not explain about further treatments and damaged teeth, so I booked a appointment to sort out both fillings with the receptionist who did not listen and when i saw the dentist only had time to do one after leaving both Hygienist and dentist in pain on both appointments on separate occasions I find you colosseum a discrace one hand obviously does not know what the other hand Is doing, was free of pain till Hygienist on January 6th 2026 and dentist work in April left in in further pain it is now the 14th of May 2026 what is moat road doing.

If I could click no stars I would. I have had some bad experiences with dentists so I’m nervous. I informed them of this. First appointment was fine (after more than £600) turn up for my second appointment 6 minutes early expecting to have to pay another 400+ only to find the dentist and the receptionists all eating pizza in the waiting area and was unceremoniously told to wait outside in the cold. Rude.

After a slightly traumatic experience at the dentist, I had struggled to return to one. However, Hamza Ahmad from the Horsham branch was wonderful! His calming nature and reassuring approach made the entire treatment much easier. Even though I don’t enjoy going to the dentist, I would happily return to see him again. A great dentist to have on board!

the staff member are nice, but I am afraid the dentist are very bad. my son go to see the dentist every 3 months, yet they don't do anything. even the small cavity that can be treated they left it till it reaches the nerve and his tooth need to be extracted. it is a very bad surgery and I don't recommend it to anyone

I would have given 0 stars if I had the option. I was suppose to have a toot extracted on the 9/12/21, however the dentist was unable to attend work on the day. Which is fine, these things happen and I understand. However the issue I have is that I am in severe pain, on my third round of antibiotics and still awaiting a call back from the practice manager to try and get me booked in with one of the other dentist. I was promised a call back on the 6/12/2021. This has not happened, I have been chasing for a week now with a promise of a call back on a daily basis. I have always thought that Cambourne Dental provided a good level of service to their patients, however this past week's experience have left much to be desired. It does not take a lot to pick the phone up to inform patients that they are working on a solution as the appointment was cancelled due to no fault of my own. I chased again this morning to be told the practice manager will call during lunch, I am yet to receive that call as well. Disgusting customer service and a truly disappointing experience from Cambourne Dental on this occasion. I have been trying to ring the UK Head Office number to enquire in regards to a resolution, but this just goes to VM and if you leave a VM no one rings back. I would be ashamed if this was the level of customer service you provide.