Station Terrace Dentist

My friend thought he had good dentist. Been here all his life, his dentist had planned so much work on his teeth (he works so pays)he saw him only a couple of weeks ago. He had an appointment next week only to find out today as he's in pain and asked for emergency appointment that his dentist has retired! He only saw him a couple of weeks ago. So the surgery is cancelling all appointments as they don't have enough dentists for the amount of patients. Everyone needs to get on the dental portal and find a new dentist. And if you had an appointment here no doubt that's now going to be cancelled

Have been trying to get an appointment for a check up since August 2024 (my last was Sept 2023). After being asked to call back in a couple of months for over a year. In January 2026 I managed to get an appiontment for the 28th April 2026. Only for it to be cancelled today 8th April with no alternative set up just asked to call back in May. When I asked about complaints procedure the receptionist hung up on me. I have complained to the health board. Absolutely useless. The dentists might be good but it's run terribly.

Finally admitting defeat with this practice and registering elsewhere after almost 40 years as a patient. I have been trying to book my September check-up since last September to be told phone in March then phone in June then phone in July. Now told to phone in September, all delivered by the rudest, most unapologetic and downright strange team of receptionists I've ever met. Stars only given because the dentists themselves have always been excellent.

How the receptionists here still have jobs is beyond me. Absolutely disgusting attitudes, unprofessional, uncaring, vile human beings that make the simplest task (booking an appointment) an absolutely horrendous experience. The dentists themselves though are lovely and I can't speak highly enough of them, shame the receptionists let them down.

Cannot speak highly enough of this dental practice from receptionists to dentist and nurse. I have been with Mr Hawkins for years and he also looked after my 2 children when they lived local. He has always been kind, helpful with the utmost professional care. Had to have an emergency appointment as i have broken a tooth and was in excruciating pain. The care they gave was exceptional. Everything was explained upfront including cost which is very reasonable. Best dentist ever.

The dentist Sandra I was under has finished! Nobody has been told about this so now without a dentist and as told by the lovely arrogant receptionist, if they don’t have a replacement by September then go and find a new dentist elsewhere!! How kind!! NOT!! Very unprofessional and uncaring!!

This surgery has looked after me and my family since the 1970s, giving us great service. Heather, the receptionist, has always been kind and helpful. I am now 80 and cared for by Sandra Hustin and her nurse Tara. I cannot speak too highly of the care and professionalism they have given me. My thanks to everyone.