Bhandal Dental Practice (Darlaston Surgery)

Terrible customer service from Kelly/kayleigh on reception. Considering this is the first port of call for all clients and potential new clients you would think she would be able to handle a simple call. I appreciate, as she said repeatedly she doesn’t know the answer to ANY of my questions but did not make any attempt to find out or try and be helpful. I suggested she ask the dentist to which she retorted the dentist is away for the entire month and she doesn’t know the answer to my queries. I questioned the duration immediately. She replied only her and the therapist are in… bizarre! Very poor training. Luckily I am not with this practice and I am starting proceedings to take my family members to a much better practice In Wednesbury. Bhandals should really invest in their front of house staff. I am appalled and the lack of knowledge but even more so at the lack of initiative. You will lose custom through this type of repeated interaction from her. Also very interesting that they only reply to the fake 5* reviews and ignore real advice/constructive criticism…

This is the kind of customer service you get at this Dentist. Appointment cancelled without reason. I asked why they didn't just rebook it automatically to save any further wait time, where I could call to say if that new date wasn't suitable. Their Response: "we don't do that as we don't know your availability". I've now got to wait almost 2 months after my original appointment date for a filling that is giving me tooth ache. The only alternative I've been given is go to a walk in centre... It's situations like this that impact NHS patients. Absolutely disgusting customer care.

I asked for composites to fill a gap. Top not too bad, bottom terrible. Made it worse, bigger gap, in discomfort for 3 days. Aching, pain. Had a filling for 5 years, cut it down, terrible, bit better with a covering. Have to get a second opinion.

I been to this place 4th time.w today for same simple reason My wisdom teeth First two appointments I seen a person I thought he is dentist He left my teeth as is he seen didn't done any filling but on third I seen someone She done filling and d Said last r Two appointments was with drnal therapists Not with Doctor Also I found that person can't work as doctor because he is student in uk But he was dentist in back country He wasn't able to make decisions I paid two time for nothing Third time doctor done filling but was too late My teeth is infected my face swallow now Made forth appointments and booked with agin same therapist This place need need good management Leader

Shattered my wisdom tooth, I was in extreme pain, Bhandal Dentist referred me for removal but said it’ll take two weeks for the date, I lasted 4 days waiting as I was taking strong painkillers, it got so bad that I couldn’t even sleep or talk or eat/drink, called the dentist again and asked if they can rush it, they gave me a number for the surgery, stayed on the phone for over an hour to finally be connected to a human just to be told nope sorry two weeks wait time… I stated that I’m a single mom who’s a business owner and a student, and I can’t afford miss the two weeks off, didn’t care didn’t listen… now I overdosed on pain killers because the dentist was of no help, now I’m in a&e being prodded and poked whilst not being able to take anymore painkillers, this pain is worse than labour and the dentist didn’t take my pleas seriously, avoid this dentist if you need something done urgently and go private instead of risking your life

I have been in this clinic last month for my wife's root canal. We are from Liverpool. DR Balachander Selvaraj is very friendly and he exactly found the problem instantly and he sorted out very professionally. He is the gem of the person who is very kind enough and very skilled and knowledgeable. The clinic itself is very clean and safe. Its easy to get the appointment here once you have registered. And my wife was very nervous of treatment because she had severe pain for more than 2 months and he made us feel so comfortable and reassured on both of our visit. And all the staffs and nurses are so kind and very helpful throughout our treatment. This is the hidden gem dental practice in Wednesbury..

I recently visited the dental clinic and had a great experience with Dr. Selvaraj, Nurse Nicky, and the receptionists. From the moment I arrived, the receptionists were friendly and efficient, making the check-in process smooth. Dr. Selvaraj was professional and thorough, explaining each step of the procedure, which helped alleviate any anxiety I had. Nurse Nicky was attentive and compassionate, ensuring I was comfortable throughout my visit. The entire team’s dedication to patient care made my dental appointment a positive experience. I highly recommend this clinic for anyone in need of quality dental care.