Cowplain Dental Practice

I highly recommend Anuschka, I always have a lovely experience here. So friendly and professional. Anuschka and Cheryl are an amazing team! Thank you 😀

Do you know anywhere who can accept me as an NHS patient since Bupa Dental has closed in Waterloovile

Great friendly staff

Cannot fault!

Excellent

Myself, and my family, have been clients with this Practice for many many years. We see the dentist, and hygenists for our regular check-ups and teeth cleaning. Practice is absolutely fantastic, friendly, welcoming and above all, very very professional. We wouldn't go anywhere else.

Patient since birth. Recently left. Service was always very good and staff were friendly. However, it has become a money making farce and dentists no longer care about your needs, only whether you are lining the practice's pocket. Consistently had wisdom tooth problems over the years. Always explained that I wanted one of them removed as became agonising most days. Every time I went in, I was always given self-care treatment advice (which is fine but only for so long). Recently, was dismissed an emergency appointment due to a late £15 payment. Yes, it is a missed payment (which was paid for prior to contacting for the emergency appointment) but it is £15 and I was a patient since birth. Where is the duty of care and understanding of personal circumstances/situations? No other member of the dentistry team was willing to see me so I had to contact 111 and find alternative treatment. Fast forward several weeks later, where I was again having problems with my wisdom tooth and I was made aware that I had been made inactive and that no member of the team was willing to see me. I was, once again, given self-care advice. I contacted 111 and they explained that the dental practice have a duty of care and must see you within 48 hours. This has not happened. Unless you're spending big money, they just do not want to know. I am a very understanding person and can appreciate the business aspect but the treatment I have received has been appalling. Please stay clear.