Willows Dental Practice

This review is long overdue. Our family has been visiting Willows Dental Practice for several years, and the care we’ve received has consistently been first class. Every member of the team is friendly, helpful, and efficient, which always makes us feel welcome and well looked after. Our whole family is cared for by Tesni Metcalfe, who is exceptional. She takes the time to make you feel comfortable and explains everything clearly and reassuringly. Tesni is especially wonderful with our young children, and appointments are always calm, relaxed, and completely stress-free. A big thank you to the entire team at Willows!

2nd Emergency appt today and another great experience! The dentists i had today were amazing and took really great care of me. I was so so anxious and in alot of pain with an infection and facial swelling, they both were so kind and so reasuring! Im not a patient at this practice but so wish i was. The receptionists were also so lovely kind and empathetic! All round 10/10 Thankyou again for what you have done for me and the treatment you gave i can not thankyou enough! 🫶 What an amazing dental practice, when 111 called me this morning and said there was an appointment for me at willow's i knew that i would be okay. THANKYOU 🫶

I cant recommend this dentist enough, from the moment you walk in, the staff are welcoming professional and incredibly reassuring. The care and attention to detail is outstanding, and everything is explained clearly so you always feel comfortable and informed. The standard of treatment is excellent, actually the whole experience was calm and efficient.

The building was spotlessly clean, felt very comfortable with Kate and Tesni doing a difficult extraction. Had the best clean and polish I’d had in ages, very thorough. Reception staff and nurses all great. Happy to have Willows as my new dentists 😊

(THEY SHOULD BE REPORTED ) I am writing this review for my mother, who had one of the worst experiences ever at this dental center. She went in because part of her front filling broke and her tooth became very sensitive. My mother also suffers from anxiety and had heart surgery, which makes stress dangerous for her health. Instead of care or professionalism, the dentist – who claimed to be the owner – treated her with shocking arrogance and cruelty. She mocked my mother, saying things like "we are not a beauty center for you," and refused to fix the problem properly. She even suggested filing down my mother’s front teeth rather than giving her the treatment she needed. This was humiliating, unprofessional, and heartless. Because of this awful treatment, my mother left the clinic trembling, in pain, and in tears. She is still suffering now, even from drinking water, all because the dentist refused to help and instead chose to insult her. No patient should ever be treated this way. This place lacks basic respect, compassion, and professionalism.

I am an older customer of this practice and began my journey when I was about 15 years old. The dentist / practitioner was Mr Richard’s. He was a fantastic dentist, he supported me with brace treatment as well as general oral health and advice for my dental care. The provision has changed over time due to modifications of the practice. The new team are excellent and always go the extra mile for me, this means a lot to me as I need to know that I’m being looked after. It was sad to hear that some long standing staff are leaving the practice, for what ever reason. Nicola thanks for being a fantastic staff member to the practice, I will miss seeing you when I need to call in for the odd treatment. Thank you team for going the extra mile for me. It’s a shame that government regulations and shortages limit the skills and ability of such a fantastic, well deserved team, keep your peckers up! Mark

This practice is outstanding! It’s very clean and has a calming atmosphere. The receptionists are always very welcoming. Richard is incredible and has done a fantastic job with my teeth. His dental assistant was very supportive whilst I was anxious. Would recommend this practice to anyone, especially those who are nervous like me!