Friars Street Dental Practice

Have been going here for 50+ years . I had the same 2 dentists for around 40 years of this period which was great. However, nowadays they change the dentists on a yearly basis so you never build a rapore. The building itself is looking shabby on the outside and in the room I sat last week they had a waste paper bin perched on a filing cabinet collecting water from a leak in the ceiling above !!!! Hardly hygienic considering the sterile environment this is supposed to be . They really need to up there game !!!! Part 2 . After my constructive view back in January, I was contacted by the assistant Manageress in July asking me not to attend my upcoming dental appointment the following week .. asking why this was , I was then told that the main man did not want my custom anymore because of my previous review stating the state of the building they were working out of . I was a little surprised by his decision and a little put out that he did not have the guts to contact me himself and got his understudy to carry out the dirty deed !!! Word of warning...if you complain , you're out !!😂

So after two visits my daughter has been left petrified of the dentist due to the fact the dentist who was clearly new said and did things that have left her hating the experience unnecessarily. Complete lack of tact and care. Today with no notice I have arrived with my daughter and her mum to support her with today’s procedure and on entering the room was told only one parent. So now my daughter is upset again as she specifically wanted me there. Why not communicate in advance and why only one parent!? I have tried to call and complain by phone but nobody is answering! No wonder more people are neglecting their teeth with this being the service offered! Shocking! Update, got through by phone and receptionist said she could pass me to the practice manager who was stood right next to her. Phone goes quiet and she comes back to me saying ‘ the practice manager will have to call you back’. Obviously swerving the complaint as was free 20 seconds ago.

This dentistry provides extremely poor service. I have had Several cancelled appointments with no notice given - Having Driven large distance for hours just to be told appointment is cancelled - multiple times. On more than one occasion they claim they had sent a letter, of which no letter was ever sent. This is therefore a lie to cover their inadequacy. The main issue is that I have been receiving dental service for multiple years and no progress has been made. This is due to negligent care and constant changing of staff. Overall it is an extremely poor and painful experience, with what seems to be badly trained staff who seem to frequently quit the job. I have had over 4 dental staff assigned to me over 5 years (due to them leaving frequently) and the desired outcome has not been reached. Poor service. Poor communication. Poor dentistry.

I have been a patient here for 35 years and was devastated when Mr Grimwade retired. We were underwhelmed by his replacements until we were allocated to Karolina this summer. She told me some unwelcome home truths about my dental hygiene which initially upset me. However, she was extremely kind and patient and took a lot of time to give me excellent advice and show me how to improve the situation. In the autumn she gave me an extremely thorough clean and I left with the cleanest teeth I ever remember having and thanks to her advice my gums are in a far better condition. Yesterday I had a filling replacement under local anaesthetic which went very well and I am so pleased to have found such an excellent dentist again. Thank you, Karolina!

Disgraceful! After my daughter had waited a year for trestment we were referred here for treatment.Never mind the travel from where we live or time off work to enable the trip we arrived to be told no you are cancelled! Allegedly a text was sent,its never arrived but a courtesy phone call/ letter would have been appreciated!Never again!!No apology either! Don

Did not get as far as the appointment. Have used this dentist for a long time however hadn’t been there for a while due to Covid and using another dentist. Booked in for a scale and polish over the phone- no problem. Upon arrival I was asked to complete some new forms as they had ‘lost my records’ as it had been such a long time since I had been. I agreed to complete the forms and did not think much of it. I was taken through to the dentist where I met the hygienist and dentist. The hygienist then mentioned to me that it would be an initial £80 payment as I’m not a ‘new patient’ and then I could pay for the scale and polish on top of that. Absolutely disgusting, why should I be paying for someone else’s mistake. Will not be returning!

My son had his brace appointment with Dr S Pasapula WOW WOW WOW!! We were so impressed, very patient, extremely professional, great explanations to my son and also to me his mother. Very polite with his nursing team and clearly very passionate about his career vocation. If I could give 10 stars for this dentist I would. Dr S Pasapula is a great asset to this dental practice 👌🏻