Belmont Lodge Dental Health

I have been going to Belmont Lodge for close to 20 years now I'd say. I am always scared of going but I don't know why because everyone there is so lovely - from the dentists (Jacqui, Kanaka and Maryam are spectacular), to dental nurses to the lovely lady on reception. They all know I get nervous and are extra-specially lovely 🙂 They need a shout out for sure as they really do a great job.

i absolutely love this dental practice. i not been in contact with them for 5 months due to life problems and any other practice would of lost my position as we know dentist are very hard to find. but went in yesterday and was told the earliest was January but the lovely receptionist sardia has called me and got me in tomorrow. honestly i have nothing but love and respect for this place. thank you so much.

Would give it zero if I could, after going to a private dentist you realise how genuinely terrible this one is, I have been told at my new dentist that fillings they have given me previously did not need to be there and have now killed my tooth and when asked for notes, to give new dentist, proceeded to take over 2 months to give me. When finally received took to my dentist to be told they are so unhelpful and have missed notes purposely which is very dodgy. Please don’t come here

A incompetent practice! You need to train your secretaries to know what they are doing as they are clearly incompetent. We paid for an x-ray which they still have not given us after a month keep coming up with excuses so they have basically stolen the money we have paid them for the x-ray which last time I checked is a crime so if you want people to Rob you blind this is the place to go!

It has been impossible to communicate with the reception at this Maidenhead practice. I would say to point of rudeness, the receptionist has shown disinterest in my sons enquiry and also kept him on hold for almost 30 minutes only to hang up without speaking with him. Numerous attempts made to speak with reception but phone either not answered or immediately put on hold. Message left on answer machine but again request not replied to. CQC needs to look into why patients are being treated this way.

Really bad service. The receptionist is also very rude. Gave them 24 hours notice to change my appointment by leaving a voicemail as instructed but they tried to charge me £10 to change as and I quote "I haven’t checked my messages yet". They on the other hand have had me waiting an hour for my appointment as they can keep their timing. Don’t know why I put up with this poor service for so long!! Time to find a new dentist!!

This dental practice is a joke. Since 30th March I have spoken to the receptionist numerous times to request my privately paid x-ray to be emailed to me. I have been told each time 'I messaged your dentist and you will receive it by tomorrow'. Of course nothing. Last week I've been informed that they had problem with their system but it works fine now, so I will receive it. Of course not. Called again, promised as always. Today I called again, when first time I've been informed that I should have put my request on a paper, just saying I want that to be emailed to them (not even a form just a piece of paper...). So I challanged the receptionist further why have I not been informed of that before. Of course said she just works few days, so she doesn't know. I wanted to escelate and express my deep disappointment with their practice to her senior or dental practice manager and she just would not put me through to anyone senior to her. Then I asked how can I make a complaint, I guess what... the same write is on a piece of paper. Really what a service.. and should trust them as well to do a good job? Well it is apparent that they have not moved on from 19th/20th century. Or just the receptionists been incompetent. They dont even have the right to withhold my information according GDPR... so they are breaking the law. And if they are comfortable with that who knows whatelse they are doing. For reference here is my call log: 30th March (2 hrs after my appointment) 1st April 2nd April 8th April 10th April (text) 13th April and 15th April