Mermaid Dental Care Lewes

Our whole family has been registered with Mermaid Dental Care for some time now, and I honestly cannot recommend them highly enough. Both my children and I have had several appointments, and the level of care we have received has been exceptional every time. The entire team is kind, friendly, and welcoming, but I would especially like to thank Benjamin. He has been absolutely incredible with both me and my children. He is patient, gentle, and never rushes appointments. He takes the time to explain everything clearly and makes sure you feel comfortable and supported throughout. I was particularly impressed watching him with my seven-year-old son, who was nervous about having treatment. Benjamin made him feel safe, relaxed, and completely at ease. His calm and caring approach was amazing to see, and by the end of the appointment my son felt comfortable and confident. As a parent, that meant so much to me. I have also always felt listened to, understood, and genuinely cared for during my own appointments. It is clear that Benjamin and the team truly put their patients first. If you are looking for a dentist who is skilled, compassionate, and fantastic with children, I would highly recommend Mermaid Dental Care and especially Benjamin. We are so grateful to have found them.

The level of care here is honestly unmatched. The receptionist even gave up part of her lunch break to help sort out some documents for me — I’m so grateful for that support. My dentist has genuinely given me hope that I can finally achieve the smile I’ve always wanted, even going over their lunch break to make sure everything was taken care of. I’ve already recommended five people to this practice, and they’ve all taken up their services — every one of them has been really happy too. I can’t thank the team enough.Shane Davis

One word and that’s atrocious!! Review made on my partner’s experience. Once I made this review I then received a phone call from someone at the practice and they made me feel very threatened and that the review should have been made in my partners name not mine! Yes I didn’t receive and treatment at the site but at the end of the day neither did my partner when he was given a prescription for antibiotics asked to sign up for there schemes and to be told don’t worry it won’t hurt after a week as the nerves will die. He was in agony and just wanted the tooth removed. They couldn’t give a price just to remove it. Like o said previously all they wanted was him to sign up to there scheme. This was on the 29th of April. When I phoned yesterday to try and obtain his x-Ray to try get him booked in somewhere to have his wisdom tooth removed. I understand things take time but I phoned at 4:30 spoke to someone then when I tried to phone back at 5:20 10 mins before they close to get a email in the morning say sorry we close at 5:30. When I sent his x-ray to another dentist they were shocked that only one x-ray was taken.

Wonderful Dentist, so greatful to Ben and his assistant for his exceptional care and expertise this week. I had a complicated extraction and I am a very nervous patient. His reassurance and gentle approach helped me cope really well with the proceedure and I am recovering very well. Can I add the reception team are very polite and helpful. Thank you so much 💯

Poor NHS service. During my first appointment, I was incorrectly advised that I grind my teeth, despite never having had this issue, was recommended an expensive mouth guard. I was also told I needed a filling, for which I paid £75. The appointment for the filling was subsequently cancelled and rescheduled four times. Due to the repeated delays and lack of confidence in the service, I requested a refund, but only received £47 back.

Wish I’d switched dentists years ago. I’d been going to Mermaid since childhood and assumed all dentists were the same, but after moving to a Brighton practice I realised how much better it could be. I was quoted £500+ for four fillings and asked for only the visible ones in white, but was still given (and charged for) a white filling I didn’t want. The work felt rushed, and I was even told that tooth might need a root canal in the future. At my new dentist, the care and quality are far better - they take time to build and shape fillings properly so they feel natural. I paid just £75 for three white fillings. Years later, the filling from Mermaid still feels uncomfortable and I now have jaw issues from only chewing on the comfortable side of my mouth.

Signed myself and my family up here. Had an issue with a broken tooth that was causing me a lot of pain, after multiple appointments with various different people, temporary fillings which fell out within less than 24hrs and xrays which even though I was on an NHS plan they still charged me multiple times for, I was told that the tooth was too complexed and needed to be referred to a private dental practice. The private practice quoted me £300 for a consultation before I had even had any treatment which I went back to mermaid about and told them I couldnt afford and that the tooth was causing me a lot of pain so i’d just like to have it removed. The dentist said they couldnt help me and that I had to stick with the referral even though in my first ever check up he told me that I could just opt to have it taken out through them. Now I’ve been left with a broken tooth, in pain and could potentially have the start of an infection. Have now had to sign up elsewhere to hope for a better experience.