Ponders End Dental Practice

These people, lie. I mean the last email, they sent to me. Was in November 2025. When, where they said . They will phone me back up for appointment. They never did after 2025. Into 2026, as I called them, up. They would tell me. They are full and I need to make dental appointment next month/ or call up for a dental appointment. They are just liars. I’m one of their clients😒!

Called in and asked to register and they asked me to send an email with my details so i did but when i called to follow up they said there must have been some missanderstanding as we not registering new people until end of march !!! i was left puzzled .

Worst dental practice. They just ruined my teeth; requested several time to change my dentist and complained to manager but nothing changed. I had two small cavity in my two teeth which needed normal filling. The dentist did the filling but within two weeks I was feeling severe pain and both needed further treatment. Now one of the tooth extracted and the other needed route canal and she did mistake again , crown of the route canal tooth become higher than other one. Also they way she extracted teeth was armature act to say the least. There was severe pain for more than seven days. I didn't have any pain in those teeth before filling. Very disappointing treatment. Horrible......

The actual dentists are great and do fantastic work. Some of receptionists although polite, seem uninterested and will make excuses about bookings "the computers are down" I've heard on a few occasions and always near to closing time. If you are in a hurry to be seen or need urgent care I would advise going elsewhere which is a shame.

Nothing but problems. Mixed my records up with a dead person with the same name. Caused me to be fined by NHS but they did help to stop the fine. Insisted on removing a small piece of tooth that had been left by a previous dentist at same practice. Removal has cause next door tooth to move out of position. Considering complaint to NHS Now 2017. Avoid at all costs.

They always make you wait 40mins and think it is ok to waste your time especially when you work. Its as if they dont care about their patients and some not all are very rude and patronising. Very poor service from this dental practice.

Great dental pratice, caring staff, I am 60 years old and this is one of the best dentist I have been to. My wife and daughter both use the the pratice and rate it very highly. My dentis is Dr Anish Patel and he is excellent.