Rivenhall Dental Practice

I moved over from another practice . I honestly couldn’t wish for a nicer dentist. The lady is very welcoming, takes the time to explain things. The girls on reception are always helpful when I call so no issues at all.

I went a few months ago. I was stood at the reception while the receptionists chatted away. They knew I was there. I arrived 10 mins early for my appointment. I waited over 15 mins from my appointment time. The dentist apologised for being late. He was praying and lost track of time. I will not be returning.

The staff on the desk at this dentist are awful, they sit and chat to each other happily but when you ask them something they snap at you as if you’re doing something wrong. And don’t ask for a receipt printed, I thought she was going to chin me at one point, I realise its far too much hard work to press a button then have to reach all the way down to near her knee and get it but I needed it, the snarls and huffs and puffs were unbelievable. It’s a shame because the dentists are really good, but avoid at all costs.

An absolute shambles of a dentist reckoned my little one had missed an appointment but they failed to inform me of it told someone else. Then had to cancel an appointment as little one had sickness and diarrhoea and was told by the receptionist to still take him as staff wear PPE but department of health guidelines says not to. What about other people at the practice catching it . No consideration for their patients 😡 not worth the star but won't post without

Cannot fault the practice at all, usually see Karrar (who is fab!) but this time I saw Mrs Rouse, who was absolutely amazing with my 4 year old who is quite shy and nervous, Made it so comfortable for her and put her at ease from the get go! Lovely nurse well! Thank yous 🙂

Seen by Karrar today as I had a tooth filled years ago, the filling fell out and two previous temporary fillings had failed whilst waiting for an appointment at my dentist. He was excellent, explained everything really well and made me feel at ease. The tooth ended up being extracted and I was so impressed that I have now registered at this practice.

I have mental health issues and I struggle to go to the dentist, I had a appointment booked and I turned up but had to leave due to anxiety got the better of me, I explained to the dentist and they charged me full price even owe they did not carry out the work, after a back and forth I managed to get £50 back and was put in credit, I told them that I would come back only when needed as I don’t want to waste money if my mental health problems stop me from attending future appointments , I phoned today a few months later and was told I was out down as a inactive patient meaning I don’t have regular appointment and that I would have to pay almost 3X the cost due to this ! I would not advise people to go to this dentist if you have any mental health or phobia of the dentist as they clearly have no understanding of compaction for people with issues. Very disappointing that I have to pay 3X the cost if I have mental health issues.