The Promenade Dental Practice

I was a patient with the practice for some time and was happy with the treatment I got from the dentist, however my recent experience with the receptionist was not as good. Took ages to get through and when someone finally picked up this was the interaction: Me: "Hi, I am a patient of yours and think one of my tooth could be infected, it really hurts, could I please book an emergency appointment." Receptionist: "Last time you were here was 2 years ago, we take NHS patients out of the register if they haven't been here for 2 years." Me: "But I am not an NHS patient, I am private." (wish I was NHS patient by the way, but couldn't find anywhere NHS to go last time I registered) Receptionist: "Ehm, yes you are private." Me: "Could I book the appointment please?" Receptionist: "Next appointment we have is in 2,5 weeks." Me: "Is that really your earliest emergency appointment I am in pain." Receptionist: "How are you managing the pain?" Me: "With painkillers but I shouldn't be taking painkillers for 2,5 weeks." Receptionist: "Why not?" Needless to say, I am now patient somewhere else, who was able to see me much sooner and has a friendly receptionist, who tries her best to help. Turns out it was an infection and I needed antibiotics immediately, otherwise it would have spread.

I I have been a client of Promenade Dental for over 20 years having changed to them following a bad experience with another dentist. I cannot fault the service and facilities. The team are super friendly special mention to the lovely reception staff who put you at ease the minute you walk in. I recently had composite bonding to my teeth . In fact it was complicated as I had succumbed whilst on holiday in South Africa and unfortunately it was not done correctly. Alex had to remove all the bad work before he could start again. He was so patient and explained everything beforehand. He is a perfectionist with great attention to detail. I am absolutely delighted with the result and feel so much more confident. The cost was significantly less than other quotes I received. I would highly recommend Alex to anyone considering composite and Promenade as an excellent Debtal practice.

Extremely fortunate to be a patient at this practice since I moved here in 2017. Used to have the wonderful Regina as a dentist but now she's gradually reducing her caseload, I have moved over to Harriet who's also brilliant. I've had a few personal worries recently, but it's always reassuring to visit this practice where staff are warm and treat you with utmost care - the whole 'journey' from arrival with reception to dental treatment itself is a positive one. I've also had follow up calls to check I'm ok which is really something. Thanks, Team.

Monique is by far the best hygienist I have ever had in the 30+ years of having regular cleanings. An incredible deep clean with fantastic attention to detail. You can tell that time and care is taken followed up with just the right amount of admonishment to do more flossing without making you feel bad. I would 100% recommend.

Regina Bormann has been out family dentist for over 15 years now. A brilliant specialist, so lucky to have her. Always professional and friendly service from everyone at the Promenade. Thank you!

A friendly local dental practice. The treatments we have had (the whole family) have always been professionally carried out. We have had good experience with all the dentists and hygienists.

I came on to post a review as my experience with the dentist Regina Bormann was really unsatisfactory. When I complained to the practice she reviewed the complaint herself rather than getting a colleague to look at it, despite me raising this as a clear conflict of interest. I've left for a different dentist now and I would recommend avoiding Ms Bormann.