mydentist, Railway Road, Blackburn

Dentist - Ali Javaid, his Assistant and the Reception Staff I have been very fortunate to have known Ali since I used to visit the previous practice on Preston New Road, Blackburn. An amazing experience on each visit and I have now been benefiting immensely from his assistant too. The appointments are always carried out on time and never rushed. On every appointment, the opportunity to address any concerns, option to ask questions, take on board my long-term arthritis condition, and providing good solutions for any problem areas. It is always nice to share a sense of humour too. There have been a few occasions where I have required fillings whilst under anesthetic. It has always been made very clear on any precautions I need to undertake whilst offering empathy on seeing out the numbness. I received an invaluable DIY guidance as a bonus. The Reception Staff are always very approachable, provide reminders for the appointments, and are very efficient in terms of processing any requirements. Thank You.

Absolutely rubbish! I took my toddler in as his gums seemed sore, the dentist did not even look at his teeth they did not know how to even get him to open his mouth, at least try to. They did not see or resolve the issue of why i went in at all. The appointment lasted 2 seconds no exaggeration. Do not recommend registering to this dentist ever. Waste of time.

Came in today for an emergency appointment from a 111 referral never been so relieved to see a dentist in my life the reception staff are not rude they are not arrogant they are not inconsiderate and they are certainly not unsympathetic so ive no idea where the 1 star bad reviews have come from but that wasn't my experience today my experience was the receptionist was kind friendly helpful and polite as for the wonderful dentist Ashwaq AI Auiaqi she's an absolute god send to dentistry poor women had me blubbering over the pain of a wisdom tooth that needed removing and she was nothing but empathetic and professional as was her dental hygienist all the way through treatment i was in and out in less that 30 minutes you can't ask for more than that, thank you for seeing me today I appreciate it more than you know I highly recommend this dentist

I wanted to share some positive feedback and say a big thank you to both Hannah from the Bolton branch and Gillian, my dentist and the branch manager from Blackburn. After I had to miss my appointment for medical reasons, I had a difficult experience with the receptionist, which was upsetting. However, Hannah handled my complaint with kindness, professionalism, and understanding. She took the time to listen and made me feel supported. Gillian was also amazing throughout the situation. She was caring, reassuring, and very professional, and she helped resolve the matter in a way that made me feel valued as a patient. Both Hannah and Gillian are a real credit to the company. I was genuinely impressed by how well they handled everything, and I’m very grateful for their support.

Serious accessibility issues for the elderly and those with physical disabilities. My grandma is unable to go up the stairs and despite us telling them 4 times, twice over the phone prior to the visit and twice upon arrival, they still didn’t accommodate accordingly and rescheduled instead which is less than ideal for an elderly person. We weren’t the only people affected by this, as there was another elderly couple in the waiting area that had been kept waiting with the same issue that had been carelessly missed by the staff. The reception staff are less than helpful, very inattentive and too busy on their phones and chatting away, making them very unapproachable and unwelcoming. Definitely wouldn’t recommend this practice.

I did my Invisalign treatment and composite bonding with Faisal and had a great experience from start to finish. He was always very helpful and took the time to clearly explain every procedure, which really put me at ease. I never had a single problem throughout my treatment. I would definitely go back to him if I ever needed anything else done and would happily recommend him to others. Thank you!

I had a very bad experience with this dentist. The staff are rude. They cancelled my appointment without informing me, even after I travelled for an hour. This has happened three times. When I complained, they even suggested removing me as a patient. Very disappointing service.