Alpha Dental Care Ivy Cottage

used to excellent care before alpha took over and now the care is inadequate, appointments are non-existent and then when you get one they cancel it for a private booking. Found a new dentist and rang to inform and the receptionist was so incredibly rude they have ruined the reputation of Ivy Cottage. Extremely dissapointing and no care for NHS patients.

First time I’ve seen this dental surgeon and I cannot praise him enough for putting me at ease and then repairing my teeth . Thankyou

Im on the NHS list. Called in December to get booked in for a routine appointment and they said to call back at the end of March as no dentist available. Called today to get booked in and they have said the same thing, no availability and to now call at the end of May. I guess NHS patients are not cared for the same as private. Maybe the NHS contract does not cover the dentists obscene salaries.

I received a call in November to cancel my upcoming routine appointment, this was rebooked for February 2026, a bit of a shock to have to wait that long but I accepted it. On the 4th December, at 16.07 I rang the practice to enquire about buying teeth whitening product and mentioned that I had chipped a tooth, the receptionist said there was a free appointment for today, well you can imagine I was surprised and pleased so I booked it. I arrived early today only to be told that I was not on their list, no apologies, I was offered an appointment with the hygienist though! But would have to reschedule for a dentist appointment as well 🤷🏻‍♀️ A sorry for the mix up would have been appreciated, rather than been made to feel like it was my mistake.

My dentist James is the best dentist I have ever had, honestly 😊, I have suffered with my teeth from a young age, had a massive amount of procedures and some scary experiences. I fully trust Janes but his experience and knowledge is second to none, he knows his stuff and his patient manner and explanation is clear with the options available . Please stay on not move in as most dentist do these days. I have 100% happiness and confident after 60 years and believe I would be in a better place if James was there years ago. James is prides himself in his profession and he is the best dentist ever, if you saw my teeth you understand. Thank you and keep doing what you expertly do.

I have been a patient in this practice for over 40 years, all my children have been patients. They are now grown with kids of their own and still attend. I've seen numerous changes over the years. It has now lost that homely feeling that was always present, however, the dentists are very good. Yesterday I had an emergency appointment, basically a gum infection. The dentist i saw, I'm sorry I didn't get her name, young Asian woman. I was in immense pain and we struggled to get me numb. She was amazing, she did everything to get me numb. I had numerous injections, we eventually got there. She was lovely; she explained everything to me. She is a credit to the company. I hope any future visits are with her. She definitely deserves recognition, well done to her , she couldn't have done anymore for me, thank you.

The Reception lady was really kind caring and lovely when I phoned up in pain. She explained his their service worked. When I attended the appointment all the staff (receptionist dentist and nurse) were lovely. The dentist was really kind (I’m sorry I didn’t get names). Can’t thank them enough for their help and service and will definitely use them again and recommend them (in fact I already have) Thank you so much