The Dental Hygiene Clinic

Absolutely Wonderful! I saw Jen for my 1st hygienist appointment yesterday & her friendliness immediately put me at ease. She was so so gentle - & my teeth really do look polished. I have been with another hygienist for several years - but hand on heart - my experience with Jen was chalk & cheese - as in Jen's was far far better, more comfortable & easier & definitely Much less traumatic. In fact i left walking on air - as opposed to feeling sore & rather beaten up!! I would 100% recommend Jen & her team - especially if one is anxious - as i was - about seeing the hygienist. First class treatment! Thanks Jen!

Jannie was so gentle and so thorough in her cleaning. My teeth feel and look lovely. She has made seeing a hygienist a pleasure! I thoroughly recommend her.

Very disappointed with my recent experience. In December, I was told I would eventually need a replacement filling. I specifically asked whether there was any urgency and was told there wasn't, and that I didn't need to book treatment straight away. When part of the filling later came away, I contacted the practice to arrange treatment and was then told I needed to pay for a new examination because more than six months had passed since my last appointment. At no point was I told about this policy by either the dentist or the receptionist. Had I known, I would have booked the treatment sooner. What was particularly frustrating was that I was only just outside the six-month period, yet there was no flexibility or understanding. The member of staff I spoke to was also quite rude in her tone, which made the situation even more disappointing. I asked for this to be raised with the surgery but have yet to receive any response. Poor communication and poor customer service sadly.

I had such a reassuring experience. I broke a tooth and was honestly quite nervous about going in, but the team were so kind, gentle and understanding from the moment I arrived. They really took their time, never made me feel rushed, and explained everything in such a clear and warm way, which made a big difference. I felt safe, listened to, and genuinely cared for throughout. I’m very grateful and would happily return. I would warmly recommend them to anyone and especially someone who feels anxious about visiting the dentist.

Very dissapointed. Unfortunately with this kind of treatments, you only realise once "too late". Glad I found now a hygeniest who is brilliant! The change is so much that with Jenn I would have continued paying and paying with no results, with this one I have now no more bleeding and overall, not lost teeth! Would not recommend to go there at all

The Dental Hygiene clinic in hove is without a doubt the best clinic that i have been to. Their service is flawless🤗. And all the staff are so warm & welcoming. Their professionalism is outstanding! And Jen, my hygienist was incredible..first class👌. Thank You all

We are extremely disappointed with our experience at this clinic. Due to an issue on their side, our hygienist appointment had to be rebooked and attended again. Despite this, the appointment was carried out without the advertised or booked scale and polish. My wife and I were charged again for the second appointment. In total, we paid £300 (£150 each), took additional time off work, and attended in good faith—only for the hygienist to conduct an assessment and record measurements on a computer. No scale, no polish, and no hygienist cleaning whatsoever was performed, despite this being clearly advertised on the website and implied as the minimum service for a hygienist appointment. We have raised this issue directly with the clinic and requested a refund for services that were no provided. Instead, we were offered 10% off a future appointment, which is unacceptable given that we have already paid in full for treatment that did not take place. The clinic has refused to refund us. Customer service has been very poor throughout this process. The receptionist was rude and dismissive, and the clinic has shown no accountability for charging for work that was not carried out. We feel this was unfair and unreasonable, and we would not recommend this clinic based on our experience.