Smile For Life Dental Clinics

1.7

Smile For Life Dental Clinics in Woking offers a friendly and professional dental service, with staff known for their welcoming demeanor. However, customer service can be inconsistent, with reports of difficulty reaching the practice by phone and scheduling issues. Some patients have experienced miscommunication and inconvenience, particularly with appointment changes and deposits.

The clinic is praised for its skilled hygienists, but there are concerns about the handling of NHS patients and the push for expensive treatments. While the dental care is generally satisfactory, potential visitors should be aware of the potential for administrative hiccups and consider contacting the clinic in advance to ensure a smooth experience.

Features and services of Smile For Life Dental Clinics

Amenities

Toilet

Planning

Appointment required
Appointments recommended

Payments

Credit cards
Debit cards
NFC mobile payments

Smile For Life Dental Clinics is in position 21 out of 21 in Invisalign dentists in Woking

Customer Reviews

★★★★★

Smile For Life Dental Clinics has a rating of 2.9 out of 5 based on over 7 reviews on Google

Booked hygienist appointment face to face as practice very rarely answer the phone and paid £30 deposit. Was sent incorrect date by text which I then spent 45 minutes changing to the correct day (again poor answering service). Was sent a text cancelling 2 working days before appointment so tried to call but could only afford 30 minutes wait on phone. Was sent standard text following day confirming appointment so again tried to call to discuss but again no phone pick up for 45 minutes. Did not attend as can't afford wasted time out of work but called to rebook for which I was told I'd need to pay another £30 deposit. Receptionist agreed she'd sent me cancellation by mistake but refused to carry over my deposit. Can't afford to rebook. Hope the hygienist reads this as she loses out as well from practice's incompetence.

Phil Walker ☆ 1/5

On a check up with someone I had never seen before the whole appt was spent trying to sell me implants. I explained this was not an option as I couldn't afford them. Next appt they had changed me to a different dentist who only worked the same part time days I do but was told a flat no, it was not possible to change me to another dentist when I requested this. Realising I still had this appt booked I rang to cancel. I explained the situation and was informed I should have been told that the original dentist had moved me as he does not see NHS patients and that there was a dentist who I could have been moved to who worked on my available says. After 20yrs I feel I have been forced to move because I am NHS. Mt star rating is for Helen, the hygienist, who is amazing

sophie smith ☆ 3/5

I'm yet again disappointed with customer service...lack of knowledge..and cut me of the call plus as I've just started uc I was told i needed to pay 70pd for a check up I've now received a penital notice of 170pd even though I was at the counter about another appointment so why didn't she say hiw much I needed to pay..

Clare C ☆ 1/5