Promenade Dental Practice

Absolutely excellent service - Lisa was excellent with my daughter and went out of her way to make her feel comfortable prior to and during her dental treatment. The reception staff were extremely helpful and we did not have to wait for our appointment at all. Highly recommend.

First ever dental visit yesterday for my 2 children aged almost 1 and almost 2, so glad I chose Promenade Dental Practice. A lovely experience all round, the receptionist Ayesha was absolutely amazing with my children, she also gave them stickers which was a great distraction. A positive experience in the dentists room too, my oldest was very upset but he was very kind and caring with her, felt very informed leaving there and some great help and tips to help brushing with young babies.

Absolutely 100% recommend! I have a fear of the dentist and put off work on my front tooth for years. Claire was fantastic from the very start and put me at ease. She did a wonderful job of making sure I was happy with the procedure all the way through. Myself and my little boy are now much more relaxed about our visits to the dentist. Thank you Promenade and Claire!

This is a very clean and thoughtful decor. The receptionists are so nice and the dentist was wonderful, made me feel really comfortable, I suffer from bad anxiety and was worried, but I was treated with respect and warmth. My mother in law is quite ill, but her teeth were broken and she stopped smiling. This is a very sweet person. They fixed her teeth and now she smiles all the time, it makes a big difference to her confidence. Everyone deserves this level of happiness. Thank you all

After ringing several dentists including my own, none of them would remove and replace my broken fixed retainer! This dentist was recommended by a friend and I’m glad I went! Knowledge shown by the reception team was fantastic and they were able to tell me the services provided. During my visit the reception team were also very welcoming and friendly. The dentist Daryl, was amazing! He talked through all my options and explained the best for my situation. All costs were clearly explained and transparent. I booked in for treatment and he worked tirelessly to ensure I had the best experience and service even though I was the last patient of the day. Overall I am extremely satisfied with the service provided throughout and would recommend to anyone looking for a new dentist.

I have recently left the NHS patient list for this practice. Although the staff, and in particular my dentist, were wonderful I had two bad experiences. Firstly, the constant cancellations of appointments made well in advance were annoyingly cancelled a few days before the appointment. This was very frustrating as I had to book time off work to attend. These appointments caused me losing a holiday day each time. Secondly I was at an appointment in the dentist chair and my dentist went to seek advice from a senior dentist. He came in and started to inspect my teeth with a dental instrument and started to have a go at me about the standard of my teeth! He was asking me questions with the instrument in my mouth and expecting a response which I did and obviously it came out garbled. He spoke to me in a very condescending manner and I felt this was deliberate to make me sound foolish in front of the junior dentist and the dental nurse. I’m a gentleman in my 60s and never felt so humiliated. I did return as I liked my particular dentist who was attentive and professional, but the incident is consistently playing on my mind and to be honest I still feel very angry about it and have consequently started to look for a new dental practice. Please beware.

I’ve always had anxiety around dental care and appointments but I find here to be a place where all the staff are really caring, patient and accommodating. I feel like my needs are always met above and beyond, and I feel like I’m always listened to and looked after well. My family’s all moved over to this practice due to the above reasons. I couldn’t recommend this place enough!