mydentist, Hindhayes Lane, Street

Popped in to check the prices for a consultation and they want £79 up front. Apparently it's bcos I haven't seen the dentist at this practice for 2 years, so now am seen as a new patient, despite them having all my previous dental records. Please take no notice of the price list they have put online, bcos they don't have a different price for NHS patients who have to pay privately.

Dreadful. Was told I needed a tooth guard due to teeth grinding and was asked to pay £276 upfront and was told I would get a call in two weeks once they were ready. It has now been almost 8 weeks and I have heard absolutely nothing and having to get the payment returned via my credit card company. Reception could not help and said I had to write a formal complaint in order to apply for a refund! Avoid this practice as they are badly run and I no longer trust them. I was also paying £32 monthly which should include 4 hygienist appointments a year and every time I tried to book one (three attempts to book an appointment) they wouldn't give me one and said I had to ask a dentist directly. This was very strange. What an awful practice. I have cancelled my direct debit and will find a better dentist elsewhere. I should imagine most dentists are better than this one. They just want your money and do not care about the service they provide.

Convenient parking, competitive pricing. Easy to book appointments. Wide range of services. Sadie is a great hygienist. Friendly, thorough and puts you at ease. Reassuring to know I have this service on my doorstep when I need it.

I have been with this practice for nearly 18 years when we returned to Somerset. I have never missed an appointment or payment, have always been polite and only once needed an emergency appointment, attending hygienist and dentist regularly. Today I was refused an appointment even though by protocols I should have been seen. The charge was double other practices and money was demanded up front. No dentist could even be bothered to reassure me on the phone despite my pre existing health issues.

I have just returned home from a "Sparkle Clean" (Sand Blasting I think they call it) given by Sadie and I am impressed with the result, I normally have the classic clean. I have stuck with Sadie for a few years now I always feel at ease with her and I have not with others I have seen, possibly because of the trust I have in her of getting the job done while she is very aware of sensitive areas. Not sure how she knows because we are all different possibly a lot of experience and good at reading body language ? Dentist and hygienists are very expensive and the Sparkle clean is no exception but if you need your teeth cleaned and you can find the money I would recommend Sadie and the Sparkle Clean.

A great practice! Mehrdad fixed a broken tooth within one visit. Very happy!

Although waiting time was around a month for an appointment it was considerably less time than the NHS waiting list! I had my first ever filling booked in and some protective sealants. Work took place over two appointments which I booked two weeks apart. I know some people are fearful of the dentist but my work was completely pain free. Everything was explained to me from start to finish. I'm so happy with my gold filling - I've been pain free ever since and it was worth every penny. Thank you to my lovely dentist and his assistant for making my experience comfortable.