St Albans Dental Clinic

It is a mixture of a lot of things. I have had bad experiences and lack of trust from previous dentists regarding costs. But here, I am greeted with a smile and very happy with the price. Every one I have came across in the practice has been very friendly and helpful. Especially Lizzie on reception.

Friendly staff from reception to the dentist and hygienist. Aksheya and Dina the hygienists very caring and explained everything they were doing. Also kept checking to see if I was ok and comfortable.

The receptionist here, as mentioned by many other reviews, simply thinks she is King of dentist appointments. They will cancel on you on the day, then accuse you of cancelling and then remove you from the dentist register. When trying to contact by phone, the hold lasts 5+ minutes every time only to immediately be hung up on when the call is connected. She has never been wrong in her entire life has a perfect memory of every dentist appointment in history, even with evidence to the contrary.

I am very disappointed with the service received. During my initial NHS dental check-up, the dentist did not examine all of my teeth. I informed them of persistent pain; they subsequently took two X-rays of the area, with the first being incorrect. The dentist then advised that the tooth needed extraction, a procedure that is covered at no cost under NHS provision—much to my surprise. I sought a second opinion from a Bupa specialist, who advised that, while treatment is not 100% guaranteed, prioritising proper cleaning and care is essential. I have now undertaken these recommended procedures privately through Bupa.

I had a root canal performed by Daniel, assisted by Jas, and then a crown fitted by Luke assisted by Aisha, and I couldn’t have had a better experience. I was very nervous going in but was reassured by how professional and friendly everyone was - listening to any concerns and talking me through the process. Appointments were easy to make and the whole process was incredibly efficient. Thank you!

Have been with this practice for 30+ years since my Mother introduced me to the wonderful practice before it become Colosseum and I also introduced my then partner in the 90’s and my Mother and I have been patients to this day. Have seen many changes in that time, but Liz, aka Lizzy who’s been with the practice for at least 18 years and is always fantastic, efficient, consistent, polite, friendly, respectful, kind, caring, welcoming, friendly and knowledgeable to mention a few superlatives about Lizzy skills she brings to Colosseum - she is a real asset to Colosseum and the team, enhanced with Carla who joined Liz some years ago - they are FABULOUS together and make a perfect team and are true assets to Colosseum. We look forward to continuing our custom with continued efficiency and great service with personal touches that the Fabulous Duo that Lizzy and Carla offer at Colosseum. Thanks so much Ladies, Alex, Karina and all the team - keep doing what you’re doing, it’s working well. THANK-YOU - Maggy, a long term, Loyal customer.

The woman at reception who was big built was appallingly rude — loud, abrasive, and completely unfit for a front-desk role. Her attitude was unprofessional to the point of being offensive, and her behaviour carried clear racist undertones. She outright refused to book the appointment, which is literally her job. Someone with such hostility and lack of basic respect should not be working in a position that requires interacting with people. I wanted. The blonde soft spoken lady who normally serves is much better