Smile Orthodontics

Went with my son today to be told numourous times that he must be eating hard foods for his wires to break…. I told them umpteen times he doesn’t eat hard foods… if he did I would tell you , I won’t lie for him but HE DOESNT !! I was still basically called a liar which I am not … He doesn’t even eat crusts on pizza BUT SHE STILL INSISTED HE MUST AND THEN GOT A PIECE OF WIRE AND TIED IT IN A KNOT TO PROVE IT CANT JUST BREAK!! So she STILL was calling me a liar! Some children actually will follow instructions and not eat what they no they shouldn’t whilst having braces on … and this is my son… And also he doesn’t like HARD FOODS OR SWEETS!! his downfall are crisps … now a crisp is never gunna snap the wires on it especially when you felt the need to tie a piece in a knot ! Anyway I didn’t appreciate your tone today and the sooner we don’t have to attend no more the better! You were rude and thought I would sit and be quiet but how wrong you were ! When I know I’m right I won’t back down … maybe if you cannot cope with customer service your in the wrong job

So took a day off from work to accompany my son for his orthodontist appointment only to be told that it was move a week later. No communication whatsoever, no letter, no phone call. They were completely oblivious of the inconvenience it cause to us, affecting my work and my child's education and this is not the first time they have done it.

So.... Turn up for a first appointment for them to say my apointment was the day before...i booked this about 3 months ago. So how can I predict the right day.. Date..and month?? Umm strange.. Also no notice of a failed appointment. (if so) and no confirmation of apointment.. So my word against theirs.. My daughter has built herself up.. As she doesn't like the dentist experience.. So now had to rearrange the appointment.. Wait for it... 8weeks time.. Joke.... I reckon the receptionist needs more training...

Great place, friendly staff and very good at what they do for your teeth

My braces experience has been the best thankyou to everyone at smile

Broken my teeth , neglected me for 6 years

Don't answer the bloody phones and they don't reply to the messages you leave them