Family Dental Practice

I always get a little nervous visiting the dentist. Today I met the hygenist and she was brilliant! She kept talking to me throughout and made me feel calm and relaxed and gave ne great advice that im appreciative of. I even got a filling done by the brilliant Rachel. Absolutley brilliant service and team. Thank you

My daughter is in severe pain today, and last month my son was also in pain, yet we were unable to get an appointment on both occasions. The phone is never answered, and it seems almost impossible to book an appointment. I also sent emails and received no response at all. This level of service is extremely disappointing, especially when dealing with patients in urgent dental pain. I expected better communication and support. Unfortunately, I am very unhappy with the service.

Despite being a patient at this dentist for as long as I can remember, not missing a check up and paying for every single check up I have never been given a scale and polish at my appointments. I have fixed retainers on the back of my teeth which unfortunately collect plaque which can quite clearly be seen. Also a wisdom tooth that flares up at least once a year as it is partially covered by my gums. I have noted this and requested a scale and polish and have been told it is not medically necessary as I have good gum health. So I suppose I have to go years without a scale and polish until my gums become unhealthy due to plaque build up before anything will be done. Soooo disappointing!!

Peter takes really good care of me. Had a bad experience in the past which made me really anxious to visit a dentist again. Am very comfortable and well looked after at Roseberry Dental Practice. The staff are efficient and friendly and very easy to book appointments.

I recently had a very disappointing experience at Family Dental Practice. I made an appointment specifically to address an issue with my tooth. However, the practice scheduled it as a general check appointment, and despite my efforts to explain my concern, nothing was done to address the specific issue I was having. Instead, I was given another appointment, which I tried to reschedule to fit my availability. Unfortunately, I was not offered any suitable options, which was frustrating. Additionally, the receptionist I interacted with was quite rude and dismissive. She didn’t even try to listen to my concerns properly or offer any helpful solutions. Instead, her attitude felt unwelcoming, as if she was simply trying to get rid of me as quickly as possible. It was disheartening to be treated that way, especially when seeking help for a genuine problem. I understand that leaving this feedback may not change anything, but I wanted to share my experience in the hope that it encourages better communication, professionalism, and courtesy in the future. Patients deserve to be listened to and treated with respect.

Had an emergency extraction appointment while on holiday in the area Costin Lupu and his partner were so reassuring and made me feel at easy . What a lovely practice and would definitely recommend this practice . Thanks again xx

As always, the staff are super friendly and endeavour to solve all problems promptly. Anthony, my dentist is a God-send - knows how to deal with my Fibromyalgia and explains in clear, concise terms all treatments. I Wouldn't swap him for the world!