mydentist, Maryhill Road, Glasgow

I have been a patient here for many years and since last year I have been trying to get an appointment only to be told emergency service only. I am seriously needing work on my teeth which will entail my plate to be redone due to my history of gum disease and I’m told the dentist are leaving time after time and i cannot get this treatment done as it’s not available. I have spoken to a friend who actually did get his dental plate changed a few weeks ago strange!!! Can you not advise patients that you no longer provide proper dental treatment and advise them to go to elsewhere the covid card doesn’t work anymore and neither should it’s only emergency are getting seen or the dentists have left. It’s like an old record repeating itself. I notice you only reply to people who praise this service that have been getting treatment. When are you going to be back up and running properly? Update !!! I finally got to see a dentist this month so delighted with the appointment and the outcome my faith has been restored. I hope the practice will keep going forward and be up and running properly with a better appointment system the dentists are so busy just trying to get through the backlog.The staff are under extreme pressure which I witnessed first hand. If they can get another dentist in it will speed up the appointments. In the meantime I am a delighted customer.

The dentist and nurse yesterday couldn’t have done more to put me at ease and ensure my comfort when getting a filling. It can be difficult to get appointments due to current staff shortages just now but with checkups being changed to yearly and staffing improving hopefully appointments will be easier to get as care excellent.

My family have been patients of mydentist Maryhill for over 10 years and always received 5 star care. However, my dentist has now left and when my husband made an emergency appointment due to toothache, he was seen no problem and got treatment. However, he was then advised that as our dentist had left, if he wanted the filling (that he needs) he'd be paying £150 otherwise he'd need to go on 4 month waiting list. I don't understand how being a registered patient of the dental practice where there has been a full turnover of staff in the last 12 months we are now being treated as unregistered patients and being held to ransom with exuberant costs just to receive treatment. I'm very disappointed, and at the first opportunity will be moving to another practice

I first attended 7 months ago about a filling in molar and a loose crown at front of mouth. I was seen and told to fill my molar st home! The dentist then had a feel at how loose my crown was and in process loosened it even more! 3 months later I had a temp filling put in and another apt made to fix loose crown. After months of waiting I got an impression taken for a replacement crown. New apt in Feb. Phoned today to say my loose crown has halved in 2)I'm left with a big gap in front told not emergency and need to wait till February!! They already have an impression of my tooth and could get it sooner. The receptionist here is very monotone like a robot, no empathy or interest. I'm basically left with a missing front tooth and a temp filling in molar after attending for 7 months!! COME ON.

Tried phoning practice at advertised opening time and answer says practice is not open. 2 and a half hours later same story. No e-mail address on this site that I can see. I know things are difficult but playing a message that says how many in a queue does not seem that difficult. Surgery must have read above as message changed and I got through and spoke to a very helpful member of the practice who arranged a much needed appointment

I called not long ago to enquire about appointment availability. The receptionist was polite enough but the clinic only offers the appointment for 10am, which is terrible for me because of my work. I asked for advice and was told to call back to enquire other days. I did, the receptionist was again polite enough to tell me other available days. I was dismayed by the service. It wasn't a good start and i regret it now. I visited the clinic to get a root canal and the dentist was not able to perform it properly. I had to seek for an emergency appointment elsewhere. I am disappointed by the lack of customer service. I was not able to speak to anyone except for the lady at the reception. I feel like I am not valued as a patient. The clinic is clean and the staff are polite but it's not clear if there is a complaints team. I will not be returning.

Updated Feedback Regarding MyDentist Maryhill and Crown Retail Park I would like to provide feedback regarding my experience following the closure of the MyDentist Maryhill branch. Dr Eleni PatsiatzI was my associate dentist at MyDentist Maryhill, and I consistently received excellent care from her. She was professional, attentive, and genuinely cared about my dental health. I was very disappointed when the Maryhill branch closed, as I had built a strong level of trust with her. After the closure, I contacted MyDentist at Glasgow Crown Retail Park and was informed that Dr PatsiatzI was not practising at the new site. I currently require a root canal treatment, however I was told that the practice was unable to carry out certain dental procedures. Unfortunately, I also found the staff at the Crown Retail Park practice to be rude and dismissive, which made an already stressful situation much worse. My experience with my current dentist at MyDentist Crown surgery, Dr Dimitrios Kasampas, was also disappointing. I felt that there was a lack of concern regarding my tooth and the pain I was experiencing, and I did not feel listened to or supported as a patient. Due to these experiences, I chose to leave the practice. I am pleased to say that I have since located Dr Eleni PatsiatzI and will be continuing my care with her at G1 Dental, as I value the standard of care and professionalism she provides. I hope this feedback is taken seriously and helps improve patient care, communication, and consistency across MyDentist practices in the future.