Dental Advice Line

I cannot fault this service. I phoned at 8:30am this morning and got through within 10 minutes. The lady I spoke to (Jenny) was absolutely lovely and very sympathetic. I received a call back from a dentist within 90 minutes and was seen this afternoon. The dentist and dental nurse were both fantastic and sorted me out straight away - treated me for dry socket after a wisdom tooth removal earlier in the week, if you've not suffered with that be very thankful. All in all a fantastic service that I am very grateful for.

Dental Advice Line were really good, the problem stemmed from urgent care ringing back to the mobile. Three times they rang my mobile which was in my hand and each time it went straight to voicemail, I couldn't even answer the call. The calls were showing as No Caller ID, I haven't put any blocking mechanism in place and ringer was on. So maybe worth giving them a landline number to contact as there was no number left to get back in contact with them. Managed to get a dentist to see my son by having to pay a 60.00 fee. Wished it could of been easier to get him seen as he has been in so much pain for over a week and a half.

Confused as to why this even exists! I was in acute pain,unable to sleep and unable to eat for 3 days. I called Friday and told no emergency appointments, advised to called Sat, which I did but there was only an appointment in Bridgwater. I do not drive and live in Taunton. I was asked "How do you know you have an infection" To which I replied "I have pain, swelling and I have been swallowing puss for the past 3 days". I was advised to go to the hospital which I could have done on Friday. Really not fit for purpose. Also found both ladies who answered the phone to be unsympathetic, abrupt and verging on rude.

Absolutely awful. The person that answered the phone was so rude! I think it's important staff are also made aware of their waiting times so they don't accuse people of not getting up early enough to call in - despite calling in at 8.30 and have a 40 minute wait to speak to them. No other advice just literally rudeness. The lady I spoke to last night was really nice and had a lovely telephone manner... Far from a similar experience of this morning.

Monumental waste of NHS funds. Out of hours extreme dental pain (5.30 pm). Regular dentist answerphone message advises contacting dental advice line out of hours. Dental advice line advises me they can't help me find a dentist out of hours. So what is the point having an emergency dental advice line (open until 8pm) if they can't help access treatment out of hours. May as well just phone round regular dentists in the morning.

I phoned up at 8.30 (SAT morning ) today And i had a phone call back 2 hours later with a appointment at 11. I was in so much pain for 2 nights couldnt eat or sleep and . Since haveing my tooth removed. they have done an amazing job . Highly recomend . Wouodnt listen to them bad feed backs

After reading the reviews of the advice line is was terrified that they weren't able to help, but I rang I was 3rd in the queue only waited 5 mins, I was pleasantly surprised to speak to a lovely lady who took all my details and booked me in with a dentist . Not far from me and only have to wait til midday to see someone .