Your Dental Care

I have been with this dental surgery for 16 years, of late this surgery has gone hugely downhill. I am a NHS patient and trying to get an appointment is like winning the lottery. For 6 weeks I have repeatedly had my appointment rearrange or cancelled on the day, once was an hour beforehand, apparently down to them not being able to see NHS patients, although would see me if I paid to join their scheme. I was told again I would be able to be seen this week, and the receptionist would 100% call me 3 days before to confirm. Once again on the day I’m having to call and chase to see if I’m being seen or not. It costs me money to take time off work and I cannot just sit around, hoping for the best. The receptionist herself, every time I have spoken to her, it seems like I’m chatting to President Biden, this lady has no idea what’s going on, and repeatedly makes promises that are not held. She’s called me twice asking for another client and once just put the phone down when I told her she had the wrong number. Such a shame because the Dentist I see (Arash Jafari) and his dental nurses/assistants are lovely and it’s the only reason I have made such an effort to keep persisting with trying to book. *edit After 7 Unanswered calls, I turned up for my booked appointment and the surgery is closed! Sort it out!

I had a crown fitted by these jokers a while back because they are the ONLY dentists in Bexhill who still accept NHS patients. There's a very good reason for that. I was certainly shocked by the uncaring attitude and incompetence of some of the staff and was very surprised to be asked to pay by CASH for my £240 treatment and luckily, used my credit card instead. Lo and behold, within two weeks of being fitted, the crown had fallen off. I am STILL WAITING for a refund because the practice manager has refused to answer my emails and those from my card company and despite endless promises from the reception staff that my refund will be sorted, they have so far failed to honour the 12 month NHS guarantee. If you need a check up or dental treatment, AVOID THIS PRACTICE LIKE THE PLAGUE. They are a disgrace to Bexhill: just check out some of the more genuine reviews and you'll see that what has happened to me is is very typical behaviour of this bunch of clowns.

Was suffering with a broken tooth in a huge amount of pain, asked for an emergency appointment none available. Earliest appointment was 2 weeks!. Due to pain I can't remember wheather I took the appointment or not, I'm pretty sure I told receptionist not to bother though. A day later I went elsewhere out of desperation, had it removed and it was quickly forgotten about. Several weeks later I found out I had been removed from books for missing an appointment.

Absolutely disgusted with the dentist here. I suffer with anxiety and because it got the better of me the day I was due an appointment I had to cancel. The dentist then refused to see me AT ALL at this practice forcing me to find somewhere else and start all over again, thanks!!

Disgusting customer care. Given wrong time to attend an appointment and when I arrived after taking time off from work I turned away. Called again after the lockdown for an appointment for a very painful broken tooth and Dr Jafari refused to allow me to attend as an NHS patient saying I would have to pay privately although I am entitled to free treatment. Disgusting practice. I will be reporting this to the CQC.

Great Densit would highly recommend as my daughter is Autistic and he explained everything to her in simple step by step what he was doing, as she needed a filling. Everything went smoothly. No stress or upset for my daughter what's so ever. Great receptionist also.

My autistic 9 year old had an appointment this afternoon. He needs a filling in one of his molars he’s been in pain with toothache for weeks but it’s impossible to get an appointment. After managing to get one for today in the school holidays and unable to drive with 4 young children I phoned the office to see if it was ok for my sister to take him to the appointment. With 7 kids between us we wouldn’t all fit in her car so I had to stay to watch the other kids. She said that was fine as long as I gave permission for my sister to sign all the forms etc which I did. I then went on to explain that he would need a referral for a filling and would that still be ok for her to sign for that. The receptionist said that would all be ok. Great! So my sister does the 40 minute drive to the dentist surgery because we recently moved from bexhill and can’t seem to find a dentist closer with space to register with. The dentist sees my son and says he won’t refer him because I wasn’t there to sign the forms. My sister phoned me from the waiting room to tell me and put me on loud speaker for the receptionist who denied any knowledge of me asking about the referral and if that was still ok for my sister to take him. How convenient! I would avoid this place unless you want to wait months for appointments, a receptionist who doesn’t know what she’s doing clearly and is in such a rush to get off the phone to you that she is t even paying attention to what your asking her. Absolute joke of a practise.